Throughout November, the Saskatchewan Workers’ Compensation Board (WCB) will be reaching out to customers across the province to gather feedback to help improve WCB services.
The information provided by customers will be vital in improving the WCB’s services over the short and long term. As customers experience these services from a different perspective, the WCB will be seeking input from injured workers and employers at all touchpoints of their experience.
This information will be used in the development of a customer feedback system that will help the WCB in the future to gather feedback at the most critical points of the customer journey. The WCB will be asking customers about their preferred feedback methods. This information will be used to inform changes to how the WCB gathers feedback from customers. Customer feedback is essential in the WCB’s ability to be able to improve its services for customers. The WCB’s survey partner, Praxis, will contact you by phone or email for this survey between now and Nov. 28.
Please be aware that the WCB will never ask for personal information such as a claim number, bank information, payment status, SIN or any other personal identification or financial information when conducting customer research.
If you have any questions about whether a call or email was legitimate, please do not hesitate to contact the WCB office at askwcb@wcbsask.com or 1-800-667-7590.