In 2022, clients will be able to access apprenticeship services any time, anywhere
The Saskatchewan Apprenticeship and Trade Certification Commission (SATCC) is excited to announce that in 2022 it will launch MyATC – a new online self-service system that will provide faster and more efficient service for apprentices, tradespeople and employers across the province.
“MyATC will completely transform the way we do business,” SATCC CEO Jeff Ritter said. “We have never had a client-facing system before and now our clients will have the ability to self-serve, allowing them to access apprenticeship services when it’s convenient for them.”
Apprentices and employers have been asking for the ability to self-serve through the SATCC’s biennial client satisfaction surveys, and now the SATCC is close to making that request a reality.
MyATC will replace paper-based methods of delivering apprenticeship services and will streamline SATCC’s processes. Clients will be able to register apprenticeship contracts, pay fees and tuition for technical training, update personal or business information, and submit trade time hours online.
“The fact that our clients will be entering their own data means our staff will be freed up to do the sort of work that creates real value for clients,” Ritter said.
Users can log in to MyATC anytime, anywhere – improving access to information and providing efficiencies for apprentices, tradespeople and employers alike.
Q: When will MyATC go live?
A: The tentative launch period is early 2022. We don’t have an exact launch date yet.
Q: Does MyATC work on mobile devices?
A: Yes, you can use MyATC on a mobile device; however, it is optimized for a desktop experience.
Q: Will clients require training?
A: MyATC is like other online applications you may have used in the past, such as online banking or booking a hotel reservation, and is designed to be user-friendly. There will be help articles built into the system to help clients navigate the process.
Q: What if someone needs help? Can they talk to an actual person?
A: Yes, SATCC staff will always be able to help you. SATCC is proud of the top-quality service it delivers to clients. MyATC will provide clients with service wherever and whenever they want. In addition to communicating by email or through MyATC, clients have several options:
- Visit the comprehensive knowledge centre within the system that walks you through the process step-by-step;
- Visit any SATCC office and speak to a staff member in person; or
- Call SATCC’s offices directly, just as you have always done, to speak to a staff member.
For employers, field consultants will still be making worksite visits and will be able to answer your questions in person or walk you through how to use MyATC.
Q: Do clients have to use this system?
A: The expectation will be for clients to use the system. The system offers many benefits, including access to information when it’s convenient for clients; however, SATCC staff will always be willing to walk you through the process over the phone or in person at one of our offices. Field services staff will still be making visits to employers and will be able to provide support or answer questions about MyATC if needed.
Exceptions will be made for clients who don’t have internet access. SATCC staff will still be able to enter information into the system on behalf of clients if there is a significant obstacle preventing them from using the system.
Q: Where can we get more information on MyATC?
A: As the project progresses, the SATCC will share more information on its website, through industry publications and its own client newsletter. Prior to the actual launch of MyATC, employers, apprentices and tradespeople will receive information in the mail providing them with details about the system and how to log in.
In the meantime, if you have questions, please contact project director Curtis Leung at (306) 531-4903 or curtis.leung@gov.sk.ca.