by AMC Services AMC Services

Mastering Onboarding

A team of architects collaborates on a building project with construction tools nearby hinting at the work ahead
nateemee/123rf

Imagine starting your first day at a construction company with high hopes and enthusiasm, only to find yourself lost, untrained and unwelcomed. You’re handed a pile of paperwork, but given no guidance on how to complete it or what your role truly entails. You haven’t been introduced to anyone and when you ask questions, the responses are curt and unhelpful. Frustration builds as days turn into weeks and before the month is out, you decide to leave. This scenario isn’t just a personal setback, it’s a significant financial loss for the company, damaging its reputation and morale.

This story underscores the critical importance of proper onboarding in the construction industry. Effective onboarding isn’t just about introducing new hires to their roles, it’s about integrating them into the company culture, ensuring they understand their responsibilities and helping them build essential connections. At AMC Services, we believe that mastering onboarding is vital for the success of construction companies in Saskatchewan. Let’s delve into the Four Cs of successful onboarding: Compliance, Clarification, Culture and Connection.

Compliance

At the foundational level, onboarding must ensure that new employees are fully aware of legal requirements and organizational policies relevant to the construction sector. This includes educating them about safety regulations, project protocols and compliance standards that are essential for their roles.

Inadequate compliance training can lead to serious accidents, legal issues and costly project delays. Ensuring that all new hires understand these regulations protects the company and fosters a culture of safety. For instance, a worker who is well-versed in safety protocols is less likely to cause or be involved in an accident, thereby reducing the risk of costly work stoppages and legal ramifications.

Clarification

Beyond compliance, effective onboarding clarifies job responsibilities and expectations. New hires should have a clear understanding of their specific tasks, project objectives and performance metrics. This alignment is crucial for productivity and job satisfaction.

Without proper clarification, new employees can feel overwhelmed and confused about their roles, leading to mistakes and decreased productivity.

Without proper clarification, new employees can feel overwhelmed and confused about their roles, leading to mistakes and decreased productivity. For example, if a new project manager isn’t given a clear outline of their responsibilities, they may fail to meet deadlines or manage resources efficiently, impacting the entire project’s success. By clearly outlining job duties and expectations, companies can ensure that new hires are ready to contribute effectively from Day 1.

Culture

Central to successful onboarding is immersing new employees in the organizational culture. This encompasses both formal aspects, such as company values and mission statements, and informal norms prevalent within the workplace environment.

A strong cultural fit enhances employee engagement and retention. When new hires understand and align with the company’s values, they are more likely to feel a sense of belonging and commitment. For instance, a company that values teamwork and collaboration should introduce new employees to these principles during onboarding, fostering a supportive and cohesive work environment.

Connection

Finally, onboarding emphasizes the importance of establishing interpersonal relationships and information networks essential for success in the construction sector. Encouraging new hires to build connections with colleagues, supervisors and key stakeholders enables them to access support, resources and knowledge critical for their professional development and project performance.

Illustration of architect and engineer working on construction site
credevlop/123rf

Lack of connection can leave new employees feeling isolated and unsupported, which can lead to early turnover. For example, if a new engineer isn’t introduced to their team or doesn’t have a mentor, they might struggle to integrate and perform their duties effectively. Building these connections from the start helps new hires feel valued and supported, leading to higher job satisfaction and retention rates.

The cost of ineffective onboarding

Ineffective onboarding has substantial costs. High turnover rates due to poor onboarding lead to increased recruitment and training expenses. The constant churn of employees disrupts project timelines and lowers team morale. Furthermore, the company’s reputation can suffer, making it more difficult to attract top talent.

A study by the Society for Human Resource Management found that organizations with a standard onboarding process experience 50 per cent greater new hire productivity. Additionally, employees who went through a structured onboarding program were 58 per cent more likely to be with the organization after three years. These statistics highlight the tangible benefits of investing in a comprehensive onboarding program.

Embracing a culture of onboarding excellence

Effective onboarding is not a one-time event, but an ongoing process requiring commitment from all levels of the organization. By investing in a comprehensive onboarding program, construction companies can lay a solid foundation for success, ensuring a safe, productive and engaged workforce. This, in turn, leads to improved project outcomes, enhanced customer satisfaction and a competitive edge in the industry.

At AMC Services, we bring over 30 years of construction-specific onboarding expertise to help you do it right the first time. Our easy-to-implement assessments, focus groups, and strategic solutions are designed to identify barriers and opportunities, ensuring that your team is equipped to excel from Day 1. By embracing effective onboarding practices, you’ll attract and retain top talent, foster a culture of safety and quality, and drive long-term growth and success.

Invest in your new hires with a robust onboarding program and watch as they transform into dedicated, productive team members who contribute to your company’s success. At AMC Services, we’re here to guide you through every step of the onboarding process, ensuring your construction company thrives in Saskatchewan’s dynamic industry landscape.

by Martin Charlton Communications Martin Charlton Communications

Revolutionizing Recruitment

SHCA expands education to tackle industry challenges

Instructor speaking to a room of students

Being prepared to learn is an important quality for those working in the heavy construction industry. Creating more learning opportunities is something the Saskatchewan Heavy Construction Association (SHCA) has been working on, alongside Darlene South of Darlene South Consulting Solutions and Jason Tratch of Proteus Waters.

Now, the SHCA is excited to announce its education portfolio for fall 2024, another way the association is providing services to members and stakeholders. The association views these education and training opportunities as essential in helping members build a sustainable workforce through improved recruitment and retention strategies.

South is an advocate for helping people understand and appreciate the career opportunities available in the construction industry. “The ability to attract, recruit and retain qualified staff has been an issue for years,” said South. “That is difficult to understand given the career opportunities, the financial rewards and limitless possibilities attainable in the industry. It is possible, regardless of education, experience or background, to be successful.

“There is no other industry where people are trained so well on the job,” said South. “There is no other industry where employees can build a prosperous career through on-the-job training without the encumbrance of student loan debt. There is no other industry that offers so many career options to such a variety of people.”

South has been an educator for over 40 years. She owned two private vocational colleges, co-ordinated post-graduate courses in information technology at the University of Regina and worked as director of governance, education and special projects at the Regina Construction Association (RCA).

While with the RCA, South developed an education program that delivered relevant and diverse in-person courses. It was through her work on the Construction 101 course that she gained a deeper appreciation for the construction industry and its importance to Saskatchewan.

Person sitting at desk cluttered with hard hats and drafting tools
wera52/123RF

“Construction 101 is a course that outlines the entire construction industry,” said South. “I think everyone in the industry, including administrative staff, should take this course. It provides a comprehensive overview of the industry and its value.”

One participant in the RCA’s Construction 101 course said they particularly appreciated “the broad coverage of how construction occurs from start to finish.” Another participant noted the course helped them understand “the different types of contracts – tenders versus requests for proposals.” Others valued learning more about bonds, risk management and pre- and post-completion processes.

The opportunities to learn don’t stop there. The SHCA course list also includes Supervisor, Leadership, Professionalism, Conflict Resolution, Working Well, Construction Documents, Procurement and Contractors, Contract Law, Project Management Fundamentals, Project Management Advanced, Work Breakdown and Scheduling, Change and Risk Management and Waste Water Operator and Management Program.

South leads some of those courses, while Tratch handles others. He has business and project management expertise in small start-ups and large multinational blue chips. He is a leading expert in multiple globally-recognized management systems and project management methodologies.

By working with South and Tratch, the SHCA is aiming to change perceptions of the construction industry by offering a range of courses that address both hard and soft skills training. The hard skills training will build on the on-the-job learning employees already receive. The soft skills courses focus on personal qualities that influence workplace performance. For example, the Project Management Advanced course helps employees understand how to handle interactions with others to get a beneficial outcome.

This combination of soft and hard skills training will help move work in construction from being perceived as just a job to an opportunity to join an industry that offers promising and fulfilling careers.

South emphasized the difference between education and training, and the value of offering both. “Education provides a foundation for further learning, while training focuses more on building hard skills,” said South. “The construction industry does an exceptional job in training hard skills.

“There is no other industry that offers so many career options to such a variety of people.”

– Darlene South, Darlene South Consulting Solutions

“One of the keys to building a better construction industry is to supplement the hard skills acquired through training on the job with education courses to support those skills,” said South. “When employees are offered the opportunity to participate in education, they feel valued and respected, and they will advocate for the industry and present a positive image to encourage recruitment and retention.”

Participants in previous courses noted they valued reflecting on their own experiences and becoming more open to others’ perspectives. This blend of soft and hard skills training aims to transform construction work from being seen as just a job to a fulfilling career path.

South said today’s workers want jobs that provide opportunities for learning and advancement. The 2024 LinkedIn Workplace Learning Report highlighted several key findings:

  • 94 per cent of workers said they would stay at a company longer if they had more access to employee education and learning opportunities.
  • 70 per cent would be less likely to leave their current jobs to work for an organization known for investing in employee development and learning.
  • 34 per cent of employees who left jobs were motivated to do so by more employee development.
    86 per cent of millennials would stay in their current position if training and development were offered by their employer.
  • Over 70 per cent of high-retention-risk employees will leave their company in order to advance their career.
  • Retention rates rise 30 to 50 per cent for companies with strong learning cultures.

In addition to learning from South and Tratch, course participants also have the opportunity to learn from each other, with classes limited to six to 12 people. South noted that interactions among participants is often one of the most valuable aspects of the courses.

“If there are 10 people in the class, it’s just amazing the information that gets shared among them. They also gain from learning about the experiences of others,” said South, who explained that breakfast and lunch is provided as part of the registration. “We have breakfast and lunch breaks, but no one ever leaves during them. They just want to stay and interact with one another. Part of the value of the training is the networking opportunities.”

Participants in South’s courses frequently cited the value of these discussions in their evaluations.

“[My] favourite part of the course [was] all the colourful discussion,” said one. “[My favourite part was] how easy it was to ask questions and talk with everyone,” said another. “[South] made the course very easy to interact in [and there was] lots of opportunity to discuss,” said yet another.

The courses vary in length, with some completed in a single day, while others take up to three days. South said some of the courses are eligible for the Canada-Saskatchewan Job Grant, which reimburses two-thirds of the tuition for a three-day course. These opportunities will be available to SHCA members as well as employees in the Ministry of Highways and municipal officials. Most courses will take place at the SHCA’s Regina office, but they can also be held in other locations across the province by request.

Members can send their employees to the courses, which began in October. A schedule is posted to the SHCA’s website as well as forms to register for this training. 

by AMC Services AMC Services

Safety First

Integrating comprehensive safety training into construction onboarding

Illustration of construction workers
musman007/123RF

Mike was eager to start his new job at a construction site, ready to dive into the work that awaited him. However, his first day was far from what he expected. Instead of receiving proper safety training, he was handed a generic handbook and told to get to work. Unfamiliar with the specific hazards of the site and the protocols to follow, Mike felt lost and anxious.

Within his first week, Mike witnessed a serious accident when a colleague, also poorly trained, mishandled equipment and got injured. This incident highlighted the severe consequences of inadequate safety training. Not only did the injured worker face significant medical issues, but the company also had to deal with substantial financial repercussions, including medical costs, legal fees and potential fines. Moreover, the morale of the entire team plummeted, and the company’s reputation was tarnished.

This story underscores the critical importance of comprehensive safety training during the onboarding process in the construction industry. Effective onboarding is not just about integrating new hires into the workforce; it’s about ensuring their safety and minimizing legal liabilities. Here’s how construction firms can integrate comprehensive safety training into their onboarding programs.

The critical role of safety training in construction onboarding: Best practices for delivering safety training

1. Site-specific training

Each construction site has unique hazards. Providing site-specific training ensures that new employees understand the particular risks and safety measures relevant to their work environment.

  • Hazard identification: Conduct a thorough review of the site to identify potential hazards.
  • Custom training programs: Develop training sessions tailored to address these specific risks.
  • Interactive learning: Use visual aids, site tours and hands-on demonstrations to enhance understanding. Ensure training materials are digitally available on demand for employees to review.

2. Reinforcing safety protocols

Reinforcement of safety protocols is crucial for maintaining a culture of safety.

  • Regular toolbox talks: Hold daily/weekly safety meetings to review protocols and address any new risks.
  • Accessible safety information: Ensure that safety guidelines and procedures are readily available to all employees. Use digital platforms to distribute information in a timely and accurate manner.
  • Role-specific training: Provide additional training tailored to specific job roles and responsibilities.

3. Fostering a culture of safety

Building a safety-first mindset from Day 1 encourages employees to prioritize safety in all their tasks.

  • Leadership commitment: Ensure that company leaders actively promote and model safety practices.
  • Employee involvement: Encourage workers to take ownership of their safety and that of their colleagues.
  • Continuous improvement: Regularly review and update safety protocols based on feedback and incident reports.
Infographic
Newly hired workers face a heightened risk of injuries and fatal accidents due to their unfamiliarity with the field or workplace. Approximately half of all reported workplace injuries involve construction workers who have been employed for less than a year. Source: pinnacol.com

Enhancing learning and retention with interactive methods

1. Digital and virtual reality simulations

Virtual reality (VR) simulations provide an immersive learning experience that can significantly improve safety training outcomes.

  • Realistic scenarios: VR can recreate site-specific hazards in a controlled environment, allowing employees to practice responses without risk.
  • Engaging experience: Interactive VR training can be more engaging than traditional methods, improving retention.
  • Performance tracking: VR systems can track performance and provide feedback, helping to identify areas needing improvement.

2. Hands-on training

Practical, hands-on training sessions are essential for ensuring employees can apply safety protocols in real-world situations.

  • Equipment operation: Provide hands-on training with the actual equipment employees will use.
  • Emergency drills: Conduct regular emergency response drills to ensure preparedness.
  • Safety demonstrations: Use live demonstrations to show proper techniques and procedures.

3. Digital health and safety technology

Digital health and safety apps within the construction sector provide a multifaceted approach to enhancing workplace safety.

They offer features such as real-time hazard reporting, access to safety guidelines and regulations, interactive training modules, incident documentation and communication tools for reporting emergencies or seeking assistance.

These apps facilitate proactive risk management, empower workers to stay informed about safety protocols and enable efficient incident response, ultimately fostering a safer work environment for all.

Illustration of construction workers
musman007/123RF

Implementing a comprehensive safety training program

Safety should be the top priority for construction companies, as the industry accounts for 20 per cent of workplace fatalities annually in Canada. By implementing a comprehensive safety training program, organizations can significantly reduce accidents, injuries and associated costs.

Here’s how:

1. Assess and plan

Identifying site-specific hazards is crucial for effective training. Develop a detailed plan covering general safety topics as well as job-role specific modules tailored to your workforce.

2. Deliver engaging training

  • Use qualified trainers with extensive knowledge of safety regulations and industry best practices.
  • Invest in high-quality training materials like manuals, videos and presentations for better knowledge retention.
  • Make training interactive with hands-on simulations, VR modules and digital technology, which can increase knowledge retention by up to 75 per cent.

3. Monitor and improve

  • Regularly evaluate the program’s effectiveness through observations and worker feedback.
  • Track key performance indicators like incident rates, lost time injuries and near-misses to measure the training’s impact.
  • Update the program regularly based on new regulations, feedback and incident reports to maintain its relevance and effectiveness.

By integrating site-specific training, reinforcing safety protocols and fostering a culture of safety, construction firms can significantly reduce the risk of accidents and legal liabilities.

By implementing a comprehensive safety training program, construction companies can cultivate a strong safety culture. Studies show that organizations with robust safety practices experience up to 40 per cent fewer injuries and illnesses, leading to significant cost savings and improved productivity.

Conclusion

Effective safety training is a critical component of the onboarding process in the construction industry. By integrating site-specific training, reinforcing safety protocols and fostering a culture of safety, construction firms can significantly reduce the risk of accidents and legal liabilities. Interactive training methods, such as VR simulations, can further enhance learning and retention, ensuring that new hires are well-prepared to work safely.

AMC Services specializes in helping construction firms develop comprehensive safety training programs that protect their employees and their bottom line. Invest in robust safety training today and build a safer, more efficient workplace. 

by SHCA SHCA

Saskatchewan Invests $248,000 Toward Women in Trades

Asian young teen happy worker checking stock in shipping port work manage import export cargo containers.

At the end of March, the Government of Saskatchewan announced a partnership with Women Building Futures to support the Journey to Trades pre-employment program that will provide women with the skills they need to start their careers in the construction trades and embark on apprenticeship.

“This investment in skills training will further support Saskatchewan’s Labour Market Strategy by ensuring residents have every opportunity to benefit from the jobs our rapidly growing economy is creating,” Immigration and Career Training Minister Jeremy Harrison said. “This partnership with Women Building Futures will provide the opportunity for women to gain first-hand experience in the skilled trades and take advantage of the in-demand jobs being created in the construction and maintenance industries.”  

The Ministry of Immigration and Career Training is investing $248,000 into the Journey to Trades program, which will support 18 participants over the next year. The program takes place in Regina and will run for 12 weeks. Students will take part in classroom learning and receive hands-on skills development that will enable them to gain employment in entry level positions. 

“At Women Building Futures, we recognize the need to eliminate barriers for women and under-represented groups, so they can get into resilient careers that pay higher than a living wage,” Women Building Futures President and CEO Carol Moen said. “We help them build the skills and confidence they need to succeed and then connect our graduates with industry partners who nurture safe, equitable workplaces for women. With this investment, we are excited to grow our impact in Saskatchewan, supporting more unemployed and underemployed women on their paths to economic security.”

The Journey to Trades program will be delivered through Women Building Futures, an organization that empowers women to explore careers by providing training and supports. This collaboration provides women in the skilled trades with skills training and work experience.